Monday, March 22, 2010
Storm Damage: What to Do After a Loss
If you suffer a loss, the first thing to do is to notify your insurance company or its agent. You can do this by telephone, although it is a good idea to follow up with written notification. Remember, if you give the notice to your broker, rather than directly to the insurance company, you still have a responsibility to make sure that the insurance company receives notice of your claim.
It is also important to notify your insurance company promptly after any incident takes place that might result in a claim at some later date, even though no claim was made at the time the event occurred.
For example, if your dog bites a neighbor or a guest falls on your property, it should be reported to the insurance company even though you don't know whether any claim is actually going to be made against you. Your failure to notify the company promptly might allow it to deny coverage in the event a claim if filed against you at a later date.
It is also important to protect your property against further damages. For example, if the windows are broken, have them boarded up to protect against further vandalism or burglary. The cost of this type of protection is covered by, and would be reimbursed by your insurance company.
However, no permanent repairs should be made until your company or its representative has inspected the property. The company has the right to inspect the property in its damaged state, and can refuse to pay you for any damage that is repaired before inspection.
An adjuster will be sent from your insurance company to examine the damage and give you an estimate of the cost of repairs or replacement. You should also get an estimate from your own contractor to compare with the insurance company's estimate. Your contractor will probably charge a fee for this service but might credit that fee to your bill if you hire that contractor to repair and/or replace your property.
If you need assistance, your agent, broker or insurance company sales representative should help you fill out the claim form and help gather the materials you need to substantiate your loss.
In the event you are unfortunate enough to experience a major loss such as a fire or severe windstorm which has badly damaged or destroyed your home, and you are not in a position to negotiate a settlement with your company, you may want to consult an attorney or call a licensed public adjuster to act on your behalf with your insurance company.
Public adjusters are licensed by the Insurance Department. They represent you and not the insurance company. They will help you in taking inventory of your loss, securing your home from vandalism, contacting your insurance company, advising you on the extent of your coverage and help you secure the services needed to repair or rebuild you home. They will negotiate on your behalf with the adjuster from the insurance company.
A public adjuster may not charge a fee more than 12.5% of the recovery amount and must get a signed compensation agreement from you in which the amount of compensation is clearly stated. Such agreement may be cancelled up to midnight of the third business day after the date on which you have signed the compensation agreement. In addition, public adjusters may not solicit your business between the hours of 6 p.m. and 8 a.m.
Another alternative to consider when an agreement cannot be reached between you and your insurance company is the appraisal process. Every homeowner, tenant, cooperative apartment and condominium policy issued in New York contains a provision whereby you and your company select a competent and disinterested appraiser. The two appraisers, in turn, select an umpire. Each appraiser must evaluate the loss and determine the value of each item. Any disagreements between the appraisers regarding the value of any items are submitted to, and settled by the umpire. The costs of this process are paid by the policyholder and the insurance company.
Source: NY State Insurance Department
Tuesday, December 29, 2009
Wind Damage to Your Home: New York Wind Advisory
During a severe storm or a hurricane, homes may be damaged or destroyed by high winds. Debris can break windows and doors, allowing high winds inside the home. In extreme storms, the force of the wind alone can cause weak places in your home to fail.
Some helpful tips regarding wind damage and preparing for storms are listed below:
The Roof
During a windstorm, the force of the wind pushes against the outside of your home. That force is passed along from your roof to the exterior walls and finally to the foundation. Homes can be damaged or destroyed when the energy from the wind is not properly transferred to the ground. The first thing you should do is determine what type of roof you have. Homes with gabled roofs are more likely to suffer damage during a hurricane. A gabled roof looks like an A on the ends,with the outside wall going to the top of the roof. The end wall of a home with a gabled roof takes a beating during a hurricane or wind storm, and those that are not properly braced can collapse, causing major damage to the roof.
Exterior Doors and Windows
The exterior walls, doors, and windows are the protective shell of your home. If your home's protective shell is broken, high winds can enter and put pressure on your roof and walls, causing damage. You can protect your home by strengthening the doors and windows.
Double Entry Doors
Most double doors have an active and an inactive or fixed door . Check to see how the fixed door is secured at the top and bottom. The bolts or pins that secure most doors are not strong enough. Some door manufacturers provide reinforcing bolt kits made specifically for their doors. Check with your local building supplies retailer to findout what type of bolt system will work for your door.
Double-wide Garage Doors
Double-wide (two-car) garage doors can pose a problem during storms because they are so large that they wobble as the high winds blow and can pull out of their tracks or collapse from wind pressure. If garage doors fail, high winds can enter your home through the garage and blow out doors, windows, walls, and even the roof.
Check the track on your garage door. With both hands, grab a section of each track and see if it is loose or if it can be twisted. If so, a stronger track should be installed.
Storm Shutters
Installing storm shutters over all exposed windows and other glass surfaces is one of the easiest and most effective ways to protect your home. You should cover all windows, French doors, sliding glass doors, and skylights. There are many types of manufactured storm shutters available. For more information on manufactured shutters, check with your local building supplies retailer. If you install manufactured shutters, follow the manufacturer's instructions carefully.
The recommendations discussed here are not intended to replace local building code requirements or to serve as the only options for protecting your home from hurricane wind damage. For more information on protecting your home from hurricane wind damage, contact your local building official; your local building supply retailer; or a building professional.
Advanced Restoration is a property damage restoration company that is trained and ready to respond to any disaster situation, including wind damage to your home or business. We are a preferred vendor for many insurance carriers and have been serving Long Island and the NY Metro area for 20 years.
Do you have a property damage situation you need help with?
Call us today at (800) 693-6263!
Friday, October 16, 2009
Protect Yourself From Water Damage and Floods
There are a number of relatively inexpensive steps you can take to protect your home and property before a flood strikes.
If you are building or retrofitting your home consider these recommendations:
- Consider wet flood proofing An example of wet flood proofing is installing flood vents that create permanent openings in the foundations walls so water can flow through the structure.
- Dry flood proofing prevents floodwaters from entering the building. Install new brick veneer over asphalt coating and apply polyethylene film over existing walls.
- Construct non-supporting, break-a-way walls designed to collapse under the force of water without causing damage to the house or its foundation.
- Locate the main electric panel and elevate all electric outlets, switches, light sockets, baseboard heaters and wiring at least 12" above the projected flood elevation. In areas that could get wet, connect all receptacles to a GFI circuit to avoid the risk of shock or electrocution. Have electrical wiring done by a licensed electrician.
- Elevate the furnace, water heater, washer and dryer, outside air conditioning compressor, heat pump or package unit at least 12" on a base of masonry, concrete or pressure treated lumber.
- Anchor fuel tanks securely to the floor. Make sure vents and fill line openings are above projected flood levels.
- Install a floating floor drain plug at the current drain location. If the floor drain backs up, the float will rise and plug the drain. Also have a licensed plumber install an interior or exterior backflow valve to prevent floodwater causing sewage to back up and enter your home. As a last resort, use large corks or stoppers to plug showers, tubs or basins.
Thursday, July 2, 2009
Own It...Then Make It Your Own

Thursday, June 18, 2009
Disaster Mitigation...Buying Insurance

By Chris Floyd Disaster Services Director Capital Area Chapter American Red Cross
Even with adequate time to prepare for a disaster, you still may suffer significant, unavoidable damage to your property. That's when insurance for renters or homeowners can be a big help. Yet, many people affected by recent disasters have been underinsured- or worse- not insured at all. Make sure the insurance you buy protects against the perils you face.
If You Own a Home...
• Buy, at minimum, full replacement or replacement cost coverage. This means the structure can be replaced up to the limits specified in the policy. • Investigate buying a guaranteed replacement cost policy. When and where available, these policies can pay to rebuild your house, including improvements, at today's prices, regardless of the limits of the policy. • Have your home periodically reappraised to be sure the policy reflects the real replacement cost.• Update the policy to include any home improvements, such as basement refinishing. Annual automatic increases may not be enough to cover these. • Buy a policy that covers the replacement cost of your possessions. Standard coverage only pays for the actual cash value (replacement cost discounted for age or use). • Be very clear about what the policy will and will not cover, and how the deductibles work (the part you pay before the policy pays). • Check state-operated or federally operated insurance pools if you find it difficult to obtain private coverage because of a recent disaster. Premiums often run higher than market rates, but this is better than no coverage. • Conduct a home inventory, make a list, and use it to check that your policy's coverage matches the value of your possessions.
If You Rent...
• Buy renter's insurance, which pays for damaged, destroyed, or stolen personal property. Your landlords insurance wont cover damage to or loss of your possessions. Also, consider special coverage like flood insurance for your belongings. • Be clear about what a policy will cover. Some policies cover more than others. For example, will the policy pay for living expenses if you have to live somewhere else temporarily, or for damage from sewer backup? • Comparison shop for the best coverage at the best price. Policies vary from company to company. Policies in most areas are very affordable. Start with the company that insures your car. Discounts are often available if you carry more than one policy with a company.
You may also want to consider special coverage as insurance for renters and homeowners won't cover certain types of losses. Ask your insurance agent or financial planner about special or additional coverage for floods, earthquakes, home offices, and other potential problems.
_________________________________
Advanced Restoration Corporation is a full-service property damage/disaster restoration company that has been serving Long Island and the New York metropolitan area for over 20 years.
The company offers the highest quality residential, commercial and industrial property restoration and remediation services available. Our qualified and professional staff is capable of handling all aspects of fire & smoke damage, mold remediation and water damage. Emergency response teams are available 24/7 to promptly execute the required services for a customer.
Advanced Restoration is a member of multiple industry associations, including NYARM, BOMA, PIA, YIP, IICRC, NARI, NIDR and RIA. We are licensed in Nassau and Suffolk County, as well as the five boroughs of New York City.
Please contact Gary Matzelle at (516) 903-4107 with any questions, or send an email to gmatzelle@advancedrestoration.com. Our corporate website can be viewed at www.advancedrestoration.com.
Wednesday, January 14, 2009
It's Cold Out...Stay Warm & Be Safe!

Fire Prevention
To prevent fires, keep furnishings and other combustibles 36 inches from all heating sources. A heating source too close to combustibles is the leading cause of fires due to home heating. Store matches and other fire starting appliances out of the reach of children. Fires started by children often have tragic results.
Follow Proper Maintenance
Proper maintenance and an annual inspection of heat pumps, furnaces, space heaters, wood and coal stoves, fireplaces, chimneys and chimney connections by qualified specialists can prevent fires and save lives. Follow the manufacturer’s instructions for installation, venting, fueling, maintenance and repair.
Review the owner's manual to make sure you remember the operating and safety features.
• Space Heaters – When using portable heaters, do not place them where it is possible for small children or pets to fall against them or to receive a contact burn. Avoid the use of extension cords with electric heaters. Always turn off space heaters before leaving the room or going to bed.
• Chimneys - Creosote accumulation is the leading cause of chimney fires. A chimney that is dirty, blocked or is in disrepair can inhibit proper venting of smoke up the flue and can also cause a chimney fire. Nearly all residential fires originating in the chimney are preventable. An annual chimney inspection by a qualified chimney sweep can prevent fire or carbon monoxide poisoning.
• Ashes – Keep wood stoves and fireplaces free of excess ash buildup. Excessive ash buildup prevents good circulation of air needed for combustion. When removing ashes, use a metal container with a tight-fitting cover. Always place ashes in an outside location away from structures. Ashes that seem cool may contain a smoldering charcoal that can start a fire.
Friday, January 9, 2009
Winter Storm/Property Damage: Ice Dams and Your Home

As winter advances through cycles of freezing and thawing, buildings and homes experience ice buildup and roof damage. In general, ice dams are formed when attic heat moves up to warm the roof and melts snow at or near the ridge. Snow melts, runs downward and hits the edge of the cold roof, resulting in re-freezing snow. These cycles cause ice to accumulate and back up under shingles. Damage appears in the form of soaked insulation, stained, cracked and damaged sheet rock, damp, smelly, rotting wall cavities and stained, blistered and peeling paint.
Preventing Ice Dams
To prevent an ice dam, don't heat the roof, keep it cold. That way, the snow on the roof eventually dissipates without making large amounts of meltwater. The underside of the roof deck should not exceed 30 F. The best way to maintain low temperatures is by ensuring that there is adequate insulation and sealing gaps that let warm air pass into the attic from the house. The attic must also be ventilated, so that cold air is introduced into it and heated air escapes rapidly. Some remodeling contractors are under the impression that heat passing through the attic helps prevent ice dams, when just the opposite is true. Although excess heat moving from the attic through the roof rapidly melts snow, once the meltwater touches the cold eaves, it quickly freezes and forms an ice dam.
If you have a furnace in the attic, it may not be possible to prevent ice dams. Increased insulation, however, should help. First, insulate the areas between the roof rafters. It is important to keep an air space between the roof deck and the insulation in order to prevent a condensation buildup that can delaminate the roof deck. Prior to insulating, install polystyrene rafter air channels, which are available at home centers. Next, lay insulation blankets over the furnace's heating ducts to help reduce the heat buildup in the attic. If there's a hatchway into the attic, build a cover for it out of rigid poly-styrene insulation.
If the gable and ridge vents do not generate sufficient air movement to dissipate the heat, you will need a motorized vent at one end of the attic to exhaust the heat, and an adequately sized vent on the opposite end of the attic to draw in cold air from the outside.
Check your home carefully when ice dams form. Investigate even when there doesn't appear to be a leak. Look at the underside of the roof sheathing and roof trim to make sure they haven't gotten wet. Check the insulation for dampness. And when leaks inside your home develop, be prepared. Water penetration often follows pathways difficult follow. Don't just patch the roof leak. Make sure that the roof sheathing hasn't rotted or that other less obvious problems in your ceiling or walls haven't developed. And then detail a comprehensive plan to fix the damage. But more importantly, solve the problem.
If you experience water damage that requires a water damage/flood restoration expert, please contact Advanced Restoration at (800) 693-6263. Advanced Restoration is a full service property damage restoration company that can respond 24/7 to your water damage situation. We use state-of-the-art equipment to handle structural drying. Our professional staff is also available to handle mold situations that may occur as a result of a water loss.
Tuesday, November 25, 2008
What is Thermography?

Insurance companies are always focused on keeping their customers satisfied to ensure policy retention . When property claims are made, insurers are concerned about paying a fair and equitable price for the work that needs to be performed under the terms of the policy, which is good business. Insurance adjusters are charged with having to determine how coverage applies to each loss. Generally, they are not experts in the field of restoration.
Friday, November 21, 2008
Frozen Pipes in Your Home!

Before the onset of cold weather, prevent freezing of water supply lines and pipes by following these recommendations:
Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
to alleviate the potential of further property damage to your home or business . Our team is ready to respond 24/7 to your situation.
Saturday, November 15, 2008
Water Damage and Mold Remediation
Once again, Long Island and the NY Metro area is getting hit by heavy rains and flooding.Here are a few more tips on water damage and mold for our friends in Nassau County, Suffolk County and New York City:
Mold Issues
If you have a serious mold problem, calling a specialist is in your best interest. Leaving a mold problem untreated can result in structural damage to your home and possible thousands in repairs.
Mold Detection
If you're not sure if you have a mold problem or not, a water damage specialist can assess your situation. After a very rainy season, it's a good idea to get your house checked for leaks, water damage, and mold.
Water Removal
If you've encountered a large leak or a flood, a specialist will have all the equipment needed to take care of the situation quickly and simply. If there is a lot of water but you think you can take care of it yourself, assess whether you think structural damage can occur within the extra time it may take you as opposed to a specialist.
Drying
After a major leak or flood, it's important to dry out the affected area. If you do not have the necessary equipment to do this, most water damage teams own several large, high power drying fans to prevent further damage.
Deodorizing
If a strange smell in your home just won't go away in your home, consider calling a water damage specialist for this as well. Most people don't know they handle strange odors, but they do have anything you're going to need to dispel most bad smells.
Restoration
If your home was hit by flood, mildew, mold, or leaks, structural or other damage may have occurred. To guarantee your home looks the same way it used to, call a specialist as they specialize in restoring homes after this particular kind of damage.
Assessing Damage
Whatever water damage you come across, a water damage specialist is the right person to tell you exactly how severe a situation is and what action to take as a homeowner or business owner. Before hiring anyone to do any work, make sure you have an idea of just what is damaged and what needs to be done.
For more information about water damage, contact Advanced Restoration.
Stay dry!
Wednesday, November 5, 2008
Winter Is Coming

WINTER FORECASTS
How accurate were they?
Some winters can be tougher than the NFL football season!
Last year, Long Island had a relatively mild winter and readings from LI Mac-Arthur Airport related to the Winter of 2007-2008 indicated:
Mean temperature: 34.2 degrees vs. normal temperature based on 30-year average: 33.7 degrees.
Last year’s overall predictions for winter of ’07-’08:
* National Weather Service: Above average temperatures for most of the U.S.
* AccuWeather Inc.: Marginally warmer than normal
* WSI Inc.: Warmer than usual
* Weather 2000 Inc.: Slightly cooler than 10-year average, warmer than 30-year average
* The Farmers Almanac: “Two-faced winter” for the nation, with extremes of warm and dry, and cold and wet, varying by region
* The Old Farmers Almanac: Warmer than normal, but slightly colder than winter of ‘06-‘07
Could this winter's weather add to our economic woes on Long Island?
As homeowners across the country pray for a mild winter to offset rising energy costs,
the world-famous Farmers’ Almanac is warning us to prepare for the worst. “Numb’s the word!” is how the 192-year-old publication is predicting the upcoming winter season. For 2008–2009, the Farmers’ Almanac is forecasting a “numbing” winter, with below-average temperatures for at least two-thirds of the country. Only the Far West and Southeast will see near-normal temperatures. Few, if any, locations will enjoy many above-normal temperature days this upcoming season.
Snow?
Precipitation-wise, most of the South, as well as the Midwest, should experience above-normal conditions, while the rest of the nation will average close to normal. With below-normal winter temperatures and an above-normal precipitation forecast, the Great Lakes and Midwest will see above-normal snowfalls, especially during January and February. Above-normal precipitation is forecast for the Southwest during December 2008 and for the Southeast in January and February 2009. It should also turn out to be an unusually wet and/or snowy February across the Northeast and Mid-Atlantic.
The other long-range forecasts for the impending winter season were predicting mostly above-normal temperatures nationwide, with no prolonged spells of cold weather, and limited precipitation.
The Farmers’ Almanac, in contrast, predicted that it would be a "two-faced" winter, with warm and dry extremes balancing extremes of cold and wet. For those of you who live in the Midwest, northern New England, and parts of the West, last winter was anything but mild and warm. Snowfall records were broken, and winter seemed as if it would never end.
Highlights from last winter:
- The average temperature across the contiguous U.S. during the climatological winter (December 2007–February 2008) was the coolest since 2001.
- Above-average winter precipitation was the norm for the Midwest and parts of the West.
- Snowfall was also above normal in northern New England, where some locations posted all-time record winter snow totals. (Find out which
Long-range weather predictions are created almost two years in advance and are based on a formula that has proven to be dependable. People who follow the forecasts claim the accuracy rate is about 80–85%.
For more details on last year and this year's weather, get the 2009 Farmers' Almanac.
Check out other major weather events accurately predicted by the Farmers’ Almanac

